Privacy Policy

 

GENERAL PROVISIONS

In this Privacy Policy, the words “you”, “your” or similar refer to any visitor to this website (the “Website”). The words “we”, “our” or similar refer to the owners or representatives responsible for this Website.

We follow the Law on Legal Protection of Personal Data of the Republic of Cyprus and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation). In this Privacy Policy, personal data is understood as the name, surname, personal identification code, address of residence and other data of a natural person as defined in the relevant legislation.

This Privacy Policy describes how we collect personal information, with whom it is shared, and how it is stored. It also applies in cases where you provided personal data before this Privacy Policy came into force. If you have any questions, please email us at: hello@nova.cy.

Links from our website to third-party websites are not covered by this Privacy Policy. We encourage you to review the privacy policies of those websites.

Ways of Gathering Information

We collect personal data through:

• Registration forms
• Orders and contracts when purchasing goods or services
• Direct submission via email, online forms, or other means

Objectives of Information Collection and Data Use

We collect data for the following purposes:

• Ordering, selling and delivering goods/services: name, surname, address, email, phone number
• Newsletter subscriptions: name, surname, email address, postal address, phone number, city
• Direct Contact: email, phone number
• Direct marketing (with consent): name, email address
• Website administration and diagnostics: IP address and usage characteristics

 

Use of Personal Data

Your personal data is used for:

• Handling registrations and inquiries
• Processing orders
• Contacting by Management
• Delivering goods or services
• Improving offerings
• Sending newsletters

We may use aggregated, anonymized data to:

• Create customer profiles
• Conduct website audits

We do not share your personal data with third parties unless:

• You have given consent
• It is required for service delivery (e.g., delivery partners)
• Required by law enforcement or government authorities
• Needed for debt recovery through solicitors or agencies
• Required by service providers (IT, accounting, legal, auditing) but only to the extent needed
• There is a legitimate legal interest in accordance with applicable laws

Direct Marketing

We may use your contact details for direct marketing only with your consent. If you no longer wish to receive marketing communications, click the “Decline All Offers” link in our emails or email us at hello@nova.cy stating your preferences.

Consent provided prior to this Privacy Policy remains valid unless withdrawn.

Information Retention Period

We retain your personal data only as long as necessary:

• Up to 3 years for direct marketing (unless longer is legally permitted)
• Longer if the data has been involved in or related to investigations, identity theft, or misconduct

 

Your Rights Regarding Personal Data

You have the right to:

• Access your data
• Request correction of incorrect/incomplete data
• Withdraw consent for direct marketing
• Request deletion of your data
• Exercise other rights under the General Data Protection Regulation

To make a request:

• Submit it in writing directly or
• Email a digitally signed request to hello@nova.cy

We will respond within 30 calendar days. This may be extended by another 30 days in complex cases. You may also unsubscribe by emailing your request.

USE OF COOKIES

Cookies are small text files stored on your device to enhance browsing, such as saving login details. They do not identify individuals.

HOW WE USE COOKIES

Details about the types of cookies we use can be found in our Cookies Policy.

CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy at any time by posting the revised version on the Website. The updated version takes effect immediately.

CONTACT INFORMATION

If you have any questions or comments, please contact us at: hello@nova.cy

CONSENT

By submitting your data, you agree to this Privacy Policy and the processing of your personal data accordingly.